"..did a brilliant job mobilising the programme, overcoming many organisational & financial blockers"

The Project 

Business partnered with the MD - Global Business Services (GBS - shared service function) - Defined & established a programme to transform the billing, payments & collections organisation, enabling GBS to become a Center of Excellence. 

The Opportunity / Problem 

The business had a mandate to deliver significant cost-reduction targets, whilst transforming the operational landscape to realise their business strategy. 

Equivalent transformation programme mobilization had been attempted several times in the past decade, but all had failed. There was significant change fatigue. 

Approach

Partnered with the executive team to identify opportunities across people, process & technology enablers. 

• Engaged specialist advisors for benchmarking insights to determine level of programme ambition. 
• Identified opportunities for “quick wins” to realise early efficiencies & support the change management journey of the programme.
• Mobilized the programme & specialist programme team in 2 months, whilst implementing “quick-wins”.
• Partnered with senior-leadership; 1) designed the organizational-design and implemented 2) Identified process efficiency opportunities, defined the continous improvement framework &  future years.
• Lead the definition & build of a complex & high-value business case to rationalize the fragmented technology estate by 90%. Obtained investment approval from challenging c-suite stakeholders & implemented Phase 1, before handing over to the no mobilised in-house capability.

Outcome

Defined the 5-year transformation programme to enable a 44% reduction in operational cost and 50% reduction in IT spend with Technology partners. Established the transformation programme, delivered Phase 1 to plan and left with the internal capability set-up for success & the programme on track to deliver outcomes.