The Project
Reporting to the Chief Executive Officer & Chief People Officer partnered with the c-suite to review, design & implement a new operating model & supporting organisation design to enable revenue growth acceleration of the business.
The Opportunity / Problem
After years of growth driven by acquisitions and a change in overall strategy post COVID-19, the business required a revised operating model in which to support accelerate growth. The As-Is business was originally brand-led which was not optimum for future scalability.
Key organisation objectives were to:
- Double revenues within 5-years
- Delivery synergies & efficiencies
- Ensure the right talent & mix of talent for future growth
- Establish a platform into which future acquisitions could be easily integrated
- Create an optimum & deliberate organisation design e.g. spans & layers etc.
Approach
Partnered with the the c-suite to review, co-create & implement a new operating model & supporting organisation design to enable revenue growth acceleration of the business.
- Led the programme definition with the CEO & CPO to determine programme objectives & principles (agree what good looks like)
- Led the As-Is review of the organisational design and the To-Be design
- Established & mobilised the programme – Defined the resource, budget, implementation plan, governance etc.
- Established & mobilised the programme team – Designed, built, hired (mix of internal & interim consultants) a programme team in which to implement successfully
- Led the detailed design of the organisational design with the HR team to map people from the As Is to To-Be design
- Led several re-designs as the business ambition changed mid-programme to facilitate a new divestment objective
- Led the change impact assessment and associated mitigation planning to support the business through the change
- Led the implementation planning, working with the HR team to ensure all global policy & process was adhered to through people consultations
- Led the programme implementation with the supporting change management & people communications plans to mitigate any business continuity risks
- Transitioned the programme to Business As Usual following a period of embedding
Outcome
Established the new organisational design on time & on budget, enablng the business to transition to a new product-led structure, and be operational in time to divest the business in it's new state. Considering the significant level of change, client & employee feedback of implementation was positive and future work was secured as a result.